Annette A.
Customer Success Professional / Sr. Project Manager
- Role
- Senior Project Manager at Qualys
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Annette A.
Senior Project Manager / Customer Success Management offering 18+ years with a record of achievements. I have a strong, reputable combination of relationship management and communication skills. My background encompasses a focus in customer success, problem solving, leadership and mentoring abilities. Specialties: Customer Advocate, Relationship Management, Communication, Mentoring Techniques, Project Management/Case Tracking and Retention, Data Center, Colocation, Agile Cloud, Customer Success, Implementation, Strategic planning, Cloud Security
Experience
Senior Project Manager
Jul 2018 — Present · Foster City, CA, US
In my role at Qualys, I focused on fostering strong relationships with marquee customers to ensure their success with the Qualys Platform. By proactively addressing high-priority issues and collaborating with internal teams, I facilitate timely resolutions and enhanced customer satisfaction. My efforts in account management and retention contributed to significant growth in customer loyalty and engagement. I bridge the gap between technical and business teams, making sure features align with both customer value and engineering capacity. Project manage using various methodologies to plan, organize and guide software development projects from start to finish.
Education
University of Phoenix
Business (In Processs)
2008 — 2010
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