Annette Ritson
Head of Service Operations @Conferma
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WORK HISTORY
Head of Service Operations @Conferma
Manchester, GB
Evaluating overall team effectiveness and individual performance, contributing to key success metrics. • Monitoring team performance, identifying training opportunities, individuals career development and product development needs. • Overseeing the Resource Manager, supports daily activity and their contribution to the business. • Recruit, select, and hire team members to deliver in accordance with existing customer demands and advised pipeline. • Determines operational strategies by evaluating team results and objectives. • Maintain and improve operations by implementing and monitoring system performance and identifying problems. • Meet financial targets by estimating performance requirements in line with annual budgets.
ABOUT ANNETTE RITSON
Extensive expertise within the travel and service sectors, dedicated to providing outstanding service while meeting deadlines, targets, and business objectives. I\'ve cultivated a versatile skill set, encompassing organisational, time management, planning, multitasking, and interpersonal skills. My effective communication abilities foster the development and maintenance of beneficial relationships with both customers and colleagues. As a leader, I motivate individuals to reach their potential and contribute significantly to service delivery. Key Skills- In-depth knowledge of customer service best practices, with a track record of implementing new working practices and processes- Strong leadership skills with a proactive approach, motivating staff to achieve objectives- Proficient communicator- Capacity to manage multiple tasks and priorities concurrently- Analytical aptitude for data analysis, issue identification, trend recognition, and recommending solutions for continuous improvement- Proactive problem anticipation and innovative action- Decisive decision-making and critical thinking- Comprehensive proficiency in Office 365.
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