Annette Lasota
Manager of Client Success - Multifamily @Rently
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WORK HISTORY
Manager of Client Success - Multifamily @Rently
Team Leadership: Led a team of 7 Customer Success Managers (CSMs) within the Multi-family segment, fostering a collaborative and results-oriented environment.• Revenue & Retention: Drove Net Revenue Retention (NRR) and key performance indicators (KPIs) improvement, directly contributing to churn reduction and increased customer lifetime value.• Opportunity Management: Utilized Salesforce reporting and dashboards to proactively identify, track, and manage upsell and expansion opportunities, maximizing revenue growth.• Cross-Functional Growth: Collaborated cross-departmentally with Product and Sales teams to drive the growth of SaaS offerings and product adoption, aligning customer success strategies with overall business objectives.• Industry Engagement: Represented the company at national industry conferences, including NAA, AIM, and OpTech, to enhance brand visibility, network with key stakeholders, and stay abreast of industry trends.• Escalation Management: Successfully intervened in escalated client situations, providing strategic guidance and proactive solutions to ensure successful deployment and mitigate potential churn.
EDUCATION
Regents College in London, England
Bachelor of Business Administration (B.B.A.), International Business
Western New England University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
ABOUT ANNETTE LASOTA
Manager of Client Success - Multifamily
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