Annesha Dutta
BUSINESS ANALYST AT TCS | 4 YEARS OF EXPERIENCE | PROVIDING END TO END BUSINESS SOLUTIONS TO CUSTOMER AND CLIENTS ACROSS UTILITY AND BFSI DOMAIN OF UK
- Role
- Business Analyst at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Annesha Dutta
Annesha is a quick learner with an eye for detail. With her prior experience of dealing…
Experience
Business Analyst
May 2024 — Present · Kolkata, IN
Primary Duties and Purpose:• Ensuring the day to day delivery of IT Services to several business functions.• To understand changing needs and demands,ensure these are reflected back into the IT organisation.• Ensuring services and changes are well designed and suitable for production operation.• Working with the business area to plan and anticipate demand for new services ensuring these are incorporated into business and IT plans.•To shape,agree and manage an ongoing Service Level Agreement and set of recharges, ensuring transparent operation.• To continue to drive ongoing improvements to service performance, agreeing and delivering an annual improvement plan.•Effectively manage the relationship between the business and IT partners.• Managing Escalations and driving end to end resolution. Acts as the principle escalation point for service impacting incidents and problems.
Education
Malaysia University of Science and Technology
Master of Business Administration - MBA
2022
B.D.M. International School
Commerce with Financial Market Management
2001 — 2016
Maulana Abul Kalam Azad University of Technology, West Bengal (MAKAUT, WB)
Bachelor of Business Administration - BBA
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.