Andrew Nnensa

Management Consulting Manager @埃森哲

CA

Consulting Manager in Strategy and Consulting Practice Area.Consulted for a number of the largest retailer, telecommunications, financial services and government clients in North America over the past 10 years. A few examples include-In support of a $500M+ omni-channel product launch for the telecom’s clients10M customer base across multiple brands, facilitated cross functional (XFN) working sessions client (Biz, IT, Data, UX, Field Ops and Legal) and owned the development of multiple product process flows for new and existing Customer Buy Flows, Customer Onboarding, Services Provisioning, Account Maintenance and Customer Support -For a Canadian federal government client, owned the Customer Onboarding and Account Management features from 0-1, including user story definition, sprint prioritization, functional designs, overseeing UX design, coding, testing, training and product launch-Led a team of consultants in Canada and Asia to develop 100+ training materials to upskill unionized employees on a new Oracle Customer Care and Billing solution, enabling increased operational flexibility and lower time-to-resolve for their 1 million customers Within Accenture-Internal Practice lead for a team of 20 analysts and consultants across 5 workstreams in the strategy and execution of practice initiatives for the Communications, Technology and Media division, garnering high recognition-Participant in business development, aiding in the strategic ideation, coordination, proposal response and executive presentations for sales pursuits, leading to over $55M in sales across tenure