Anne Dang-Frith

Customer Support Expert @Emburse

Toronto, ON, CA

My first professional job after graduating from Humber College!I\'m thankful for this experience. I\'ve been learning and loving my job every day!To summarize what I do in a day at Emburse as a Customer Support Expert, including, but not limited to- Receive inbound support cases via email, web form, telephone and/or live chat- Create, track, and update support tickets using software tools- Perform testing, troubleshooting and analysis activities as required to address support cases- Maintain high standards of verbal and written communication at all times, internally and externally, including, spelling, grammar, tone and appropriateness- Perform research, internal consultation and collaboration regarding product functionality relevant to support cases- Identify, reproduce, document and escalate potential product defects as per defined processes for the functional area and/or business unit- Collaborate with other cross-functional teams to resolve support cases- Have fun at work, be myself and help my team members.

Foreign Trade University

Bachelor's Degree, International Business Economics

Humber College

Diploma, Tourism - Travel Services Management