Esther S.
Sr Customer Success Manager ⦿ B2B SaaS & Digital Success Programs Expert ⦿ AI Enthusiast & Digital Steward ⦿ 80%+ Renewal Rates, 25% Churn Reduction for Enterprise & SMB ⦿ Gainsight, Salesforce, Notion, Asana, Hubspot
- Role
- Customer Success Manager at Intrado
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Esther S.
About Me Passionate Customer Success Leader | AI Enthusiast | Community…
Experience
Customer Success Manager
Dec 2024 — Present
Provide expert guidance and Customer Success leadership on assigned portfolios, ensuring that these efforts are adhering to the established corporate policies and procedures.Develop a strategy for the overall direction and prioritization of the company\'s programs.Be the customers\' guide through the post-sales journey, and advocate in influencing the offering roadmap and improvements.Lead customer\'s onboarding, adoption, relationship expansion, and renewal experience motions
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