Anne Pitt

Experience

1. Director, Implementation

   Heliocampus

   Jun 2021 — Present

   Hire and lead a remote team of client implementation associates to ensure successful deployment of implementations and provide guidance and mentorship to team members, fostering a culture of growth and innovation.• Design and execute product implementation improvement initiatives, resulting in a decrease in implementation hours.• Cultivate and sustain strong client relationships throughout implementation phases, ensuring seamless integration and addressing client needs proactively to enhance satisfaction and project success.• Create a comprehensive implementation guide for all team members, designed to enforce best practices and establish standardization across all implementations.• Monitor client and implementation risk to ensure timely project delivery. • Partner with cross-functional leaders to proactively address evolving client needs and internal business priorities, ensuring alignment and adaptability.• Manage internal client database used for company-wide operational reporting and decision-making.• Serve as subject matter expertise during sales calls.• Generate and implemented strategic resource planning processes, optimizing team allocation and ensuring timely project delivery while balancing workload across departments.

Education

• Wofford College

  Bachelor of Arts - BA