Anne Bastianelli
Practice Manager Sdm - Oracle Application Managed Services @Apps Associates
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WORK HISTORY
Practice Manager Sdm - Oracle Application Managed Services @Apps Associates
West Palm Beach, FL, US
Responsible for building and maintaining strong relationships with enterprise-level customers as well as diverse internal teams. Responsible for managing the Oracle ERP transition projects to Managed Services Global support team as well as building the ongoing relationships with the customers after they go live. Accountable for managing service delivery for multiple client accounts. Strong client focus with the ability to interface with all levels of an organization. Participate in SOW creation for out of scope activities and renewals. Creation of weekly, monthly and quarterly reviews for C-Level customers. This includes metrics, root cause analysis, and trending.Manage a team of 10+ Service Delivery Managers. Ensure we have the tools to support our customers. Provide continuous value through consultative partnerships, enabling business process improvements/design and working together to maximize the Oracle investment.
EDUCATION
Simmons University
BA, Economics & Math
SKILLS
ABOUT ANNE BASTIANELLI
An adept leader in professional services, customer success and business process management. Proven track record of building strong teams, achieving results and leading initiatives that deliver impactful business systems solutions to customers.
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