Anne Bastianelli

Practice Manager - Oracle Application Managed Services at Apps Associates

Role: Practice Manager Sdm - Oracle Application Managed Services at Apps Associates
Location: West Palm Beach, FL, US
LinkedIn followers: 500 followers

About Anne Bastianelli

An adept leader in professional services, customer success and business process management. Proven track record of building strong teams, achieving results and leading initiatives that deliver impactful business systems solutions to customers.

Experience

Practice Manager Sdm - Oracle Application Managed Services
Apps Associates
Oct 2017 — Present · West Palm Beach, FL, US
Responsible for building and maintaining strong relationships with enterprise-level customers as well as diverse internal teams. Responsible for managing the Oracle ERP transition projects to Managed Services Global support team as well as building the ongoing relationships with the customers after they go live. Accountable for managing service delivery for multiple client accounts. Strong client focus with the ability to interface with all levels of an organization. Participate in SOW creation for out of scope activities and renewals. Creation of weekly, monthly and quarterly reviews for C-Level customers. This includes metrics, root cause analysis, and trending.Manage a team of 10+ Service Delivery Managers. Ensure we have the tools to support our customers. Provide continuous value through consultative partnerships, enabling business process improvements/design and working together to maximize the Oracle investment.

Education

Simmons University
BA, Economics & Math

Skills

Business Process
Business Process Re-Engineering
Peopletools
Erp
Human Resources
Best Practices
Leadership
Project Planning
HR Transformation
Change Management
Process Improvement
Hris
Software as a Service (Saas)
Performance Management
Talent Acquisition
Business Process Improvement
Peoplesoft
Strategy
Succession Planning
Project Management
HR Consulting
Saas
Payroll
Integration
Onboarding
Business Intelligence
Analytics
Recruiting
Employee Relations
Organizational Design
Applicant Tracking Systems
Vendor Management
Enterprise Resource Planning (Erp)
Business Analysis
Talent Management

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