Anne Armao

Experience

1. Vice President, Member Experience and Product Development

   Summacare

   Mar 2021 — Present · Akron, OH, US

   Champion the voice of our members and the Member experience throughout the SummaCare organization from leadership to every member of the team and across all lines of business. Responsible for all aspects of the Member Experience including Member Services, engagement, retention responsiveness, problem resolution, and solution design and execution company-wide. Ensure delivery of differentiated, personalized experience to all members leading to high satisfaction rates.Oversee the design, development, and launch of innovative products tailored to meet evolving market demands and regulatory requirements across all lines of business.Lead cross-functional teams in the annual Medicare and ACA market and product planning process, including plan and benefit design, pricing strategy and bid submissions.Direct market intelligence efforts to identify, emerging trends, member and consumer needs and preferences, and opportunities for differentiation.

Education

• The University of Akron

  BSBA, Marketing

  1987 — 1991

Skills

• Customer Retention
• Consumer Engagement
• New Business Development
• Sales
• Integrated Marketing
• Healthcare Management
• Healthcare
• Business Development
• Affordable Care Act
• Disability Insurance
• Corporate Communications
• Insurance
• Public Speaking
• Asq Senior Member
• Marketing
• Marketing Operations
• Strategic Planning
• Marketing Strategy
• Event Planning
• Health Insurance
• Managed Care
• Marketing Research
• Leadership
• Employer Relations
• Competitive Analysis
• Provider Relations
• Product Development
• Employee Benefits
• Marketing Communications
• Corporate Philanthropy
• Medicare
• Direct Marketing
• Product Management
• Senior Living
• Strategy
• Management
• Program Development
• Team Building
• Account Management
• Change Management