Anne V. Hampton
The possible can be achieved.
- Role
- Client Solutions Director at Avaya
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Anne V. Hampton
Highly recognized \"strategic thinker\" driving executable actions to achieve exceptional customer experience and customer led agility, scale, productivity and enduring customer value performance. Measurable results delivered as digital transformation and AI automation accelerate and pull forward cultural and business model shifts. Proven expertise across the landscape of Customer Experience and Engagement Management in cloud, private enterprise and hybrid architectures. Expertise and focus areas include growth, operational efficiency, competitive differentiation, risk mitigation and customer acquisition and customer loyalty through business transformation.Experienced with expertise in human behavior and a passion for a company\'s customer and their teams that make the difference.Specialties: Design Thinking, Outside In, Strategic Solutions and Value Based OutcomesCustomer Experience Expertise.Healthcare, Travel, Hospitality, Cruise, Retail, Food Services IndustriesCloud, Subscription Services, EnterpriseCustomer Journey, NPS, CSATBusiness Development and ExpansionExecutive Relationship Management-Business, Operations, Technology Competitive Landscape AssessmentExcellent Presentation, Communication and Interpersonal Skills.a True Team Player
Experience
Client Solutions Director
Oct 2018 — Present
Education
Indiana University Bloomington
Bachelor of Science, Kelley School of Business
University of Miami MBA
Master of Business Administration (M.B.A.), Business
Skills
- Team Leadership
- Leadership
- Sales Process
- Workforce Management
- Call Centers
- Avaya Technologies
- Solution Selling
- Customer Experience
- Contact Centers
- Call Center
- Customer Experience Management
- Call Logging
- Customer Engagement
- Business Analytics
- Channel
- Telephony
- Sales
- Avaya
- Professional Services
- Customer Satisfaction
- Telecommunications
- Managed Services
- Voip
- Channel Partners
- Mobile Applications
- Unified Communications
- Cti
- Self-Service Solutions
- Ivr
- Cloud Computing
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