Anne Tiry
Senior Applications Support Engineer at The Craneware Group
- Role
- Senior Applications Support Engineer at The Craneware Group
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Anne Tiry
I am a strong leader who has managed an international, geographically dispersed team of technical support analysts who always exceeded established KPIs for case quality (90%), case communication (85%), and CSAT (4.6 out of 5).I have the ability to understand complex technical issues and to relay them in an understandable way to people who do not have technical expertise. Skills: Management | Software Documentation | Process Improvement | Technical Support | Escalation Management | Remote WorkEndorsements: Strong leadership and management skills Critical thinking/analytical skills Cool under pressure Great coach and mentor
Experience
Senior Applications Support Engineer
May 2024 — Present · San Jose, CA, US
Lead remote technical support team providing excellent third tier support to those customers of The Craneware Group (formerly Sentry Data Systems) who use the Sentinel product.
Education
Marquette University
Bachelor of Science - BS
Marquette University
Masters of Science (MS)
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