Anne-Sophie Engert
Head of Global Customer Engagement Center @Sonova Group
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WORK HISTORY
Head of Global Customer Engagement Center @Sonova Group
Berlin, DE
Healthcare
EDUCATION
European-University Viadrina
Bachelor, Kulturwissenschaften
European-University Viadrina
Master, Intercultural Communication
ABOUT ANNE-SOPHIE ENGERT
Motivating People, build up operations, train and inspire teams, setting up structures and processes in order to provide excellent Customer Service is my mission and expertise. With over 15 year experience in Call Center Operation (inbound, outbound, B2B, B2C) my mission is to deliver a faultless Customer experience.As Member Service Manager for the European Operations for the brands JustFab and Fabletics of the TechStyle Fashion Group I manage Leadership Teams and the Site Operation with nearshore and offshore Vendors.My main focus is on the performance measurement, planning of operational performance and forecasting in close cooperation with logistics and Supply Chain.I am also responsible for the brand integrity, Escalation- and Reputation Management. My role also contains Customer Segmentation, Customer Relations and Social Media Moderation.
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