Anne Pearson
Sr Manager | Customer Success | Account Management | Cultivating Team Success and Client Growth | Business Consulting | Mentoring Others | Project Management | Process Improvement | Data Driven Decision Making
- Role
- Manager of Customer Success at Harbor Compliance
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Anne Pearson
Operational leader with 10+ years of experience building and scaling customer-facing…
Experience
Manager of Customer Success
Dec 2024 — Present
Cultivate a positive team culture and facilitated team development. Analyzed team metrics to identify process improvement and knowledge gaps, ensuring superior client service delivery. Developed ongoing training to uphold strong product and industry expertise, aligning the team with company initiatives for top-tier customer support. Monitored revenue goals that are shared with senior leaders and utilized to make quick business decisions. Continual focus on improving client retention and growth.
Education
Ballard High School
Honors Degree
2005 — 2009
Xavier University
a B.S.B.A
2009 — 2013
Xavier University
Master of Business Administration - MBA
2016 — 2018
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