Anne Pearson

Sr Manager | Customer Success | Account Management | Cultivating Team Success and Client Growth | Business Consulting | Mentoring Others | Project Management | Process Improvement | Data Driven Decision Making

Role
Manager of Customer Success at Harbor Compliance
Location
Cincinnati, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Anne Pearson

Operational leader with 10+ years of experience building and scaling customer-facing…

Experience

  1. Manager of Customer Success

    Harbor Compliance

    Dec 2024 — Present

    Cultivate a positive team culture and facilitated team development. Analyzed team metrics to identify process improvement and knowledge gaps, ensuring superior client service delivery. Developed ongoing training to uphold strong product and industry expertise, aligning the team with company initiatives for top-tier customer support. Monitored revenue goals that are shared with senior leaders and utilized to make quick business decisions. Continual focus on improving client retention and growth.

Education

  • Ballard High School

    Honors Degree

    2005 — 2009

  • Xavier University

    a B.S.B.A

    2009 — 2013

  • Xavier University

    Master of Business Administration - MBA

    2016 — 2018

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Anne Pearson — Manager of Customer Success at Harbor Compliance in Cincinnati, OH, US | Unifers