Anne McCollum
Senior Director Customer Care Comcast Cable
- Role
- Sr Director Customer Care at Comcast
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Sr Director Customer Care
Jan 2009 — Present
Skills
- Forecasting
- Operations Management
- Account Management
- Telecommunications
- Cross-Functional Team Leadership
- Process Improvement
- Customer Service
- Leadership
- Vendor Management
- Customer Retention
- Business Analysis
- Team Leadership
- Strategic Planning
- Customer Experience
- Change Management
- Workforce Management
- Crm
- Coaching
- Outsourcing
- Program Management
- Salesforce.com
- Call Centers
- Budgets
- Customer Satisfaction
- Team Building
- Call Center
- Sales Operations
- Quality Assurance
- Management
- Performance Management
- Training
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