Anne McClave

Head of Transformation Performance Insight @Esure Group

Reigate, GB

Working as part of a multi-year digital transformation to ensure strategic outcomes and the overall low cost, digital first business case is delivered for esure. Providing visibility and control around performance, challenging, and making recommendations where necessary, to support effective decision making and debate at both the operational and Executive levels. Leading financial appraisal of initiatives in an agile change environment, including embedding OKRs (objectives & key results) framework to provide early insights on benefits, including customer and strategic outcomes. Leading the Strategic Finance team to deliver first class decision support, including tight cost control against delivery and benefit reporting, to ensure maximum value creation for the business. Delivered a 60% reduction in cost to serve on the new platform including a significant NPS improvement, driving digital first and data led customer journeys. Embedded real time OKR dashboards for executives and business leads, providing live insights on new product performance, volumes, and competitive insights.

Nottingham Trent University

BA Hons, Business Studies

BPP Professional

CIMA, Accountancy