Anne Marston
Multi-Unit Team Leader at H&R Block
- Role
- Multi Unit Team Leader at H&R Block
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Anne Marston
Demonstrates strong leadership in maintaining high standards of customer service through strategic thinking, improving operational performance and increasing efficiencies. Leverage preventive approach to claims and liabilities in order to mitigate risk. Noted for strong organizational, analytical, and problem solving abilities that lead to sound decisions. Actively involved with leaders and employees to achieve business results.
Experience
Multi Unit Team Leader
Oct 2025 — Present · US
Lead multiple tax office teams across diverse locations, driving consistent operational excellence and exceeding client satisfaction benchmarks- Facilitated cross-office collaboration and resource sharing, optimizing staffing during peak season and improving appointment availability- Championing employee development through structured training and mentorship.
Education
MidAmerica Nazarene University
Bachelor of Arts, Management and Human Relations
2005 — 2007
Skills
- Commercial Insurance
- Casualty Insurance
- Casualty
- Call Centers
- Property & Casualty Insurance
- Strategic Planning
- Training
- General Insurance
- Powerpoint
- Microsoft Excel
- Liability
- Sales
- Customer Service
- Customer Relations
- Coaching
- Process Improvement
- Leadership
- Insurance
- Claims Management
- Team Building
- Management
- Claim
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