Anne Margaret Pickett
Icon Concierge @Constellation Brands
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WORK HISTORY
Icon Concierge @Constellation Brands
Napa, CA, US
I am a Concierge who reports to the Sr. Brand Manager on the Icon & Ultraluxury Team. This role will support Icon & Ultraluxury portfolio - including but not limited to Schrader Cellars, Double Diamond, To Kalon Vineyard Company and Mount Veeder. I deliver best-in-class concierge service to the wineries’ current members and customers with a focus on high-value clients, as well as new members and customers. I ensure that our members and high value clients feel like they are part of our community and become lifelong brand evangelists. I will be working with current and prospective members to ensure all questions are answered and that value is provided to them on all communication channels (email, chat, phone and in-person). I see to it that these members and clients have their issue or request fully resolved. I see every interaction with our clients as an opportunity to bring them deeper into our brands and allow them to try additional products and experiences. I instinctively find opportunities for customers to gift, plan events, and otherwise invite their personal and corporate networks into the winery. I am on the front lines of all communication channels, from our digital customer service platforms, to the phones, to in-person events as needed. I foster this community and ensure our clients receive the best service possible.
EDUCATION
University of California, Berkeley
English, Biochemistry
California Culinary Academy
Culinary Arts , Culinary Arts/Chef Training
ABOUT ANNE MARGARET PICKETT
Red Sox Fan, Wine Slinger, All-around good egg.Wine sales professional, with more than 25+ years experience in direct to consumer and wholesale sales, staff training in both wine education and customer service, creation of content for blogs, newsletters, email blasts, shelf talkers, tech sheets, and other sales materials, curating wine lists, building relationships with suppliers, and projection of budgets. Proactive and savvy leader with strengths in business processes, recognizing and developing peer’s strengths, and creating a positive team environment. Innovative and results-driven, highly successful in building relationships with upper-level decision makers and customers, and delivering on customer commitments.
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