Anne Lagoo

About Anne Lagoo

Customers for Life – That is Lexmark’s motto and one that aligns directly with my own values. I am an extremely customer focused individual who is passionate about meeting and exceeding customer expectations. I have extensive Operational, Service Delivery, Sales and Management experience. I am a team player and team builder, a mentor and a motivator and a strong leader. In my current position, I am responsible for setting Lexmark\'s Global MPS Operations Strategy. My responsibilities include leading a team of professionals to drive customer satisfaction, revenue retention, strategic revenue growth, cost management and employee development. I am responsible for continuous improvement of all of our processes to ensure we are constantly growing and challenging ourselves for Operational Excellence.

Experience

1. Global Mps Operations Strategy

   利盟

   Aug 2022 — Present · Minneapolis, MN, US

   Responsible for Lexmark’s Global MPS Operation, defining the strategy and implementation of global standards in support of Lexmark\'s MPS Customer Operations. Specifically, this position sets the global strategy for the Managed Print Services (MPS) organization and end-to-end processes of the Pre-Sales consultants, Project Management Organization and Customer Operations Practice, supporting on-going governance, financial management, customer satisfaction, customer retention and contract renewal.

Education

• Hamline University

  BA

Skills

• Customer Satisfaction
• Team Management
• Customer Service and Relations
• Strategy
• People Management
• Six Sigma
• Financial Management
• Process Improvement
• Account Management
• Budgets
• Sales Process
• Vendor Management
• Program Management
• Business Development
• Crm
• Cross-Functional Team Leadership
• Managed Services
• Solution Selling
• Operations Management
• Sales Operations
• Customer Retention
• Managed Print Services
• Customer Service
• Business Process Improvement
• Income Statement
• P&L Management
• Customer Relationship Management (Crm)
• Project Management
• Leadership
• Management
• Managerial Finance
• P&L
• Outsourcing