Anne Bitonti

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANNE BITONTI

Providing the \"Wow!\", a truly exceptional customer experience, takes the right people, strong skills and above all the right attitude. You have to know your product and your customer. It means wanting to over-deliver and taking great pride and ownership in the experience that is your product to sell, generating revenue through referrals and repeat customers. You must partner with every department, innovate service delivery methods, integrate initiatives into your goals and ensure you acquire the best talent on your team.I believe in constant assessment of skills, training, a supportive environment and teamwork. Processes should be clearly defined, but challenged regularly, to ensure the team uses the best current practices for providing an efficient and exceptional experience for their customer, whether they are internal or external. I share pride in my team members\' successes and work hard to coach them to constantly improve their skills and achieve their personal goals. I believe their growth is a shared success and strengthens the company as a whole.I see success in turning around an upset customer, educating someone on products and associated services and turning a complaint into a referral. This work isn\'t for everyone; it is the hardest job in any company. However, it can also be the most rewarding to make a difference to so many people each day.