Anne Bitonti
Senior IS Project Manager
- Role
- Business Transformation Manager at QuidelOrtho
- Location
- Oceanside, CA, US
- LinkedIn followers
- 500 followers
About Anne Bitonti
Providing the \"Wow!\", a truly exceptional customer experience, takes the right people, strong skills and above all the right attitude. You have to know your product and your customer. It means wanting to over-deliver and taking great pride and ownership in the experience that is your product to sell, generating revenue through referrals and repeat customers. You must partner with every department, innovate service delivery methods, integrate initiatives into your goals and ensure you acquire the best talent on your team.I believe in constant assessment of skills, training, a supportive environment and teamwork. Processes should be clearly defined, but challenged regularly, to ensure the team uses the best current practices for providing an efficient and exceptional experience for their customer, whether they are internal or external. I share pride in my team members\' successes and work hard to coach them to constantly improve their skills and achieve their personal goals. I believe their growth is a shared success and strengthens the company as a whole.I see success in turning around an upset customer, educating someone on products and associated services and turning a complaint into a referral. This work isn\'t for everyone; it is the hardest job in any company. However, it can also be the most rewarding to make a difference to so many people each day.
Experience
Business Transformation Manager
Apr 2018 — Present · San Diego, CA, US
Education
USC Dornsife College of Letters, Arts and Sciences
Bachelor of Science - BS
Skills
- Competitive Analysis
- Trade Shows
- Product Marketing
- Forecasting
- Team Leadership
- Direct Sales
- Retail
- Sales Management
- Product Development
- Sales Operations
- Strategic Partnerships
- Customer Service
- Consumer Electronics
- Sales
- Customer Satisfaction
- Operations Management
- New Business Development
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Development
- Account Management
- Product Management
- Team Building
- Management
- Leadership
- Marketing
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