Ann Durbin

About Ann Durbin

Dynamic and results-driven Sr. Manager of Account Management with proven track record of driving strategic growth initiatives, fostering long-term client relationships, and leading high-performing teams to success. Adept at developing and executing innovative account management strategies to optimize client retention, drive revenue growth, and exceed organizational objectives. Skilled in cross-functional team collaboration, sales strategy development, and customer satisfaction enhancement. Passionate about delivering exceptional value to clients while driving operational excellence and over achieving business growth objectives.Notable Impacts:*Led team in strategically managing $40M+ Annual Recurring Revenue Base.* Orchestrated and executed strategic initiatives to consistently overachieve team\'s Quotas: 121% in 2022, 115% in 20023, resulting in $7.25M in new incremental Annual Recurring Revenue (ARR) in 2022, and 8.3M in new ARR in 2023 +$4M in new Product Sales each of these years.* Surpassed expectations by achieving an impressive 103% of quota year-to-date, leading team to exceed revenue targets and pace ahead of $9.1M ARR Quota at $9.3M.* Spearheaded strategic alliances with Marketing Team, driving cross-sell initiatives, lead generation, customer referrals, and references, resulting in enhanced market presence and revenue growth.* Fostered collaborative partnerships with internal cross-functional teams facilitating seamless coordination and driving unparalleled outcomes for both customers and the team.* Oversaw pipeline management and provided Sales Reporting to Executive Level Team* Assisted in recruitment, hiring, training, and mentoring* Worked in field daily with Team working with customers at Executive Level to address CSAT issues, enhance account relationships, and close new business.Core Skills:• Proven ability to collaborate effectively with internal teams such as sales, marketing, and operations to align strategies, optimize processes, and deliver value to clients.• Demonstrated expertise in using Customer Relationship Management (CRM) systems to manage pipeline, track interactions, and streamline account management processes.• Committed to identifying and pursuing new business opportunities, and driving revenue growth. Successful track record selling B2B IT and Cyber SaaS Services. • Excellent verbal and written communication skills.Core Competencies:• Team Leadership• Customer Satisfaction, retention, and growth• New Business Development• Pipeline Management • Strong Interpersonal Skills

Experience

1. Technical Account Manager, Managed IT and Security Services Practice

   Net at Work

   Dec 2024 — Present · New York, NY, US

   Our team collaborates with our customers to help align technology solutions with their business objectives. Together, we\'re helping them drive business growth and unleash the power of their business.

Education

• University of Wisconsin-Milwaukee

  Bachelor of Arts - BA, Spanish Language and Literature

• University of Wisconsin-Parkside

  Customer Experience Program (Executive Certificate Program)

• University of Wisconsin-Parkside

  Member of Executive Advisory Board for Customer Experience Program

  2020 — 2021

• Lubar College of Business

  Bachelor of Business Administration - BBA, Marketing

Skills

• Managed Services
• Telephony
• Account Management
• Unified Communications
• Wireless
• Voip
• Telecommunications
• Solution Selling
• Direct Sales
• Cloud Computing
• Channel Partners
• Sip
• Mpls
• Sip Trunking
• Co-Location
• New Business Development
• Business Development
• Voice Over Ip (Voip)
• Multiprotocol Label Switching (Mpls)
• Wireless Technologies