Ann P.
Senior Director Operational Resiliency @Conduent
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WORK HISTORY
Senior Director Operational Resiliency @Conduent
Florham Park, NJ, US
Seamless transition from Xerox to Conduent for my existing role and responsibilities to maintain a Sustainable Maintenance Plan to meet the rigor required for Client Contractual, Security and Governance requirements, detailed below:• Manage Team of 63 Associates, 9 Direct Reports• (5) ISO 27•••••13 Certifications,(3) Soc-1, Type II,(3) PCI and (3) HITRUST Opinions/Certifications• Oversight expanded to include the Global Business Continuity Plan and process for COVID-19 Pandemic to
EDUCATION
State University of New York College at Buffalo
Bachelor of Science - BS
University of Bridgeport
Associate of Science - AS
ABOUT ANN P.
Results-driven executive with over 20 years of expertise in operational resiliency, change management, and organizational compliance strategy. I specialize in designing and implementing enterprise-wide compliance frameworks that exceed regulatory standards, ensuring operational resilience and business continuity. As a proven leader, I spearhead large-scale change initiatives, delivering measurable business impact with minimal disruption. My cross-functional leadership fosters high-performing global teams, stakeholder alignment, and sustainable growth.Key strengths include:Global Compliance Leadership: Building robust frameworks for ISO 27001, ISO 9001 and SOC compliance.Change Management Expertise: Driving transformational initiatives using PROSCI and Lean Six Sigma methodologies.Risk Management & Governance: Reducing risks and costs through proactive strategies and process automation.Strategic Execution: Partnering with C-suite to align compliance and risk mitigation with long-term business goals. Passionate about fostering accountability, continuous improvement, and operational excellence. Connect with me to discuss compliance, risk management, or organizational transformation. a••••••••@gmail.com | linkedin.com/in/annbphillips
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