Anna Tai

About Anna Tai

At Kalani Kai Sports, our team creates happy memories for our customers. Since 2022, our team\'s dedication to eco-conscious responsibility and sustainable marine exploration has skyrocketed revenue by 80% while elevating customer satisfaction to new heights. This achievement underscores our team\'s passion and commitment in providing exceptional service and safety. Spearheading strategic leadership and innovative customer experiences, I drive an organization that not only sustains a happy team culture but also responds to market demands and customer needs.At American Airlines, I had the privilege of collaborating with diverse teams and industry experts, sharpening my ability to bridge cross-departmental talents to a synergistic technical operation. By fostering a customer-centric approach and a culture of collective product ownership, I played a key role in driving a 400% improvement in on-time product delivery. Integrating a reliable data intelligence and a timely informed decision-making application, we achieved in higher success rates while ensuring a seamless, superior travel experience for our customers. This work established a strong foundation for significant improvements in operational efficiency and customer service excellence within aviation maintenance and engineering.I deeply believe that happy employees create satisfied customers, directly fueling an organization\'s success. I\'m passionate and grateful to driving this vision a reality.

Experience

1. Principal Chief Executive Officer and Owner

   Kalani Kai Sports

   Jan 2022 — Present · Honolulu, HI, US

   Scuba Excellence, Powered by I.D.E.A- Inspire · Discover · Empower · Advance.Led PADI IDC and Conservative operation and strategic direction with full responsibility for long-range planning, people synergy development, diversified partnership growth, right product-to-market performance, organizational transformation management, sales and marketing, public and media relations, key technology integrations, dynamic revenue planning, and supply chain management.Created a responsive, customer experience-focused, and safety compliance-driven organization, resulting in increased revenue by 80%, in addition to increased reviews on Google, TripAdvisor, Yelp, and Facebook to over 4.5 ratings overall in one year. Returned company to high profitability through efficient restructuring and work place culture reprogrammingOpened new marketing channels and launched Ocean to Sky Professional Sports Development product line, and the \"valet diving\" concept. 43+ Year 5-Star PADI Scuba Diving Instructor Development Center (IDC) 38 scuba diving certifications from recreational to professional level divers taught and certified since 1979 Over 4 million safe dives and counting Kalani Kai Veteran Recreational Therapy 20+ Year Kalani Commercial Vessels and Tours Kalani Flight Academy and Circle Island Tours Kalani Vacation and Long-Term Rentals

Education

• Hawaii Pacific University

  Bachelor of Science, Computer Science

  1998 — 2001

• Hawaii Pacific University

  Master of Science, Computer Information System

  2000 — 2002

• Beijing Broadcasting Institute

  Bachelor of Applied Science - BASc, Industrial Management

  1990 — 1993

• Hawaii Pacific University

  Bachelor of Science, Mathematics

  1998 — 2001

Skills

• Analytical Modelling
• Airworthiness
• Multi-Cultural Team Leadership
• Aircraft Design
• Composites
• Process Improvement
• Airports
• Financial Analysis
• Overhaul
• Flight Test
• Quality Assurance
• Aircraft Maintenance
• Commercial Aviation
• Private Pilot
• Avionics
• Leadership
• Aviation
• Engineering Management
• Strategic Planning
• International Project Management
• Management
• Advanced Sharepoint, Excel, Visio, Project 2010
• Flights
• Aircraft Entry Into Service
• Flight Safety
• Human Factors
• Risk Management and Mitigations
• Helicopters
• Security
• Change Management
• Engineering
• Aerospace
• Program Management
• Aircraft
• Project Planning
• Multilingual
• Project Management
• Management Information Systems
• Integration
• Aerospace Engineering