Anna Roberts

About Anna Roberts

Outcome-driven and decisive executive with 28+ years of operational and leadership…

Experience

1. Real Estate Oversight Governance Advisor Lead - Servicing Experience Owner

   USAA

   Mar 2023 — Present · Houston, TX, US

   Lead the oversight, processes and compliance of third-party sub-servicer activities including the development of oversight monitoring tasks and activities which drive significant risk and compliance management. Areas of responsibility include Cash Management, Lien Release, Mortgage Servicing Rights (MSRs) Oversight and Accounting with assistance provided to Investor Reporting and Accounting, and Third-Party Oversight. Oversee first line of defense efforts; coordinate and lead monthly audits and perform root cause analysis to understand and ensure compliance with servicing and regulatory requirements. Identify and manage existing and emerging risks that stem from business activities and ensure they are measured, monitored and effectively controlled. Represent the business throughout Issue Management lifecycle including preparation and presentation of documentation, risk assessment, root cause analysis, and various action plans - strategic, mitigation, remediation. Monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) performance and develop, maintain, and report areas of concern to senior leadership. Provide oversight and handling of assigned transfer activities related to MSR Bulk and Flow transfers including pre-transfer validation of investor reclassifications, post-settlement reconciliations and other accounting functions that mitigate risk and financial exposure. Partner with key collaborators such as Compliance/Legal, Process Excellence, Experience Owners, Operations, Business Controls, Vendor Management and key stakeholders throughout secondary market transfer activities including Capital Markets, Investor Reporting/Investor Accounting, Operational and Servicing Accounting, Sub-servicer, Buyer and Buyer’s Sub-servicer, if applicable.

Education

• University of Houston-Victoria

  Master of Business Administration (MBA)

• University of Phoenix

  B.S.

• Lamar University

  Business Administration