Annarita Manfuso
Helpdesk Manager @Blastness
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WORK HISTORY
Helpdesk Manager @Blastness
Rome, IT
Responsible for the operational and strategic management of the Helpdesk department, coordinating multi-functional teams providing customer support, ticketing, GDS, SUITE, and Club Blastness services. Oversight of workflows, KPI definition and monitoring, volume analysis, and process optimization using ticketing and internal CRM systems. Key point of contact for internal and external stakeholders, with a strong focus on service quality, operational efficiency, and continuous improvement of the customer experience
EDUCATION
Scuola Superiore per Mediatori Linguistici "Carlo Bò"
Bachelor's degree, translation, simultaneous transaltion, consecutive transaltion
Università degli Studi di Firenze
Laurea, Foreign languages and literatures
SKILLS
ABOUT ANNARITA MANFUSO
Customer Care & Helpdesk Manager with solid experience in the hospitality and digital services industry.I focus on enhancing customer experience by optimizing processes, reducing response times, and increasing loyalty.I believe in empathetic, data-driven leadership, with one eye on technology and the other on human connection.
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