Anna Burris Townsend
Business Service Supervisor @Allina Health
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WORK HISTORY
Business Service Supervisor @Allina Health
Planned, coordinated, and directed daily business operations, resulting in a 70% increase in operational efficiency through workflow redesigns and cross-functional collaboration. Reduced patient referral backlog by 60% through targeted process improvements, enhancing access and scheduling. Decreased performance errors by 45% by focusing on training and coaching, boosting team confidence and retention. Coordinated recruitment and onboarding, contributing to an 70% reduction in first-year turnover and improved team stability. Oversaw registration, and scheduling to streamline workflows to achieve a 31% improvement in accuracy. Collaborated with providers to resolve patient concerns, leading to an increase in patient satisfaction scores. Implemented transformational leadership to provide a safe, positive, and encouraging environment.
EDUCATION
Metro State University
Bachelor of Applied Science - BASc
SKILLS
ABOUT ANNA BURRIS TOWNSEND
Operations and healthcare professional with 10+ years of experience performing complex…
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