Anna Marie Zielsdorf
Bdc & Customer Relations Manager @Lexus Of Oxnard
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WORK HISTORY
Bdc & Customer Relations Manager @Lexus Of Oxnard
WEBSITE MANAGEMENT- Create and/or update specials- Create and update pages- Analyze metrics and optimize website on ongoing basis- Post testimonials (photos/videos)- Arrange for photography or new hires, editing, posting- Social Media Ownership- establish and maintain a solid presence on all major fronts, managing and ensuring all dealership personnel are aware of specials, contests; Encourage all personnel to engage & promote to customers- Manage Online Reputation- monitor, share reviews with GM from all review sites, respond and post testimonials to social media- Newsletter- compose/edit: specials per department including sales events and dealership activities/community involvement- Eblast - assist all departments in creation & proofing of eblasts, targeted emails in VinSolutions- Manage 3rd party sites- i.e. cars.com with videos, Google places with specials, pictures on Yelp.COMMUNITY- Liaison with community organizations- Create ad copy- Coordinate Blood Drives/Clothing Drives/Food Drives. Recruit and participate in volunteer activities- Maintain community calendar- Manage Hole-in-One events- Plan and Sponsor EventsDEALERSHIP• Strategic and critical thinker with a proven record of success in expanding company objectives and exceeding business goals* Oversee and manage event invite copy and flyer design for all Lexus of Oxnard events• Ensure/manage necessary staffing (including photographer/videography) is sourced and secured• Order, prepare, and set-up all event related props, talent, materials and branded signage• Help maintain and continuously update an extraordinary calendar of events • Help build and program the concepts and develop themes for events• Oversee event budgets and negotiations and manage event costs for events
EDUCATION
University of the East
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
ABOUT ANNA MARIE ZIELSDORF
Vivacious Leader • Great Problem Solver • Enthusiastic • High Integrity • Engaging • Hardworking • Takes Initiative • Creative • Motivating • Inspiring • Cheerful • Great problem Solver • Decisive • True professional • Intuitive • Goal-Oriented Strong leadership experience with a demonstrated history of working in Hospitality and Automotive Industry. Success in developing strong organizational, communication and leadership skills. These skills led to a collaborative team environment, elevated staff morale and increased productivity, revenues and customer satisfaction. Ability to bring diverse staff together to allow space to feel connected and support one another to achieve departmental objectives. I\'ve led teams, traveled the world, climbed mountains, raced cars, and interviewed fascinating, influential people. Everyday is an opportunity. I live life like a thank you note.
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