Anna M Peterson
Director, Product Management
- Role
- Director of Product Management at J.Crew
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Anna M Peterson
I’m a strategic Product Leader passionate about delivering solutions that drive system efficiency for internal teams and create impactful experiences for e-commerce customers. With a focus on balancing business goals and customer needs, I excel in roadmap planning and guiding cross-functional teams to execute high-value initiatives.Bringing creativity, energy, and a customer-centric mindset, I strive to enhance both internal processes and the customer journey. Whether optimizing internal systems or elevating the e-commerce experience, I’m committed to making a real impact through thoughtful leadership and strategic collaboration.
Experience
Director of Product Management
Apr 2025 — Present · New York, NY, US
Responsible for leading the post-purchase digital experience across all J.Crew Group brands. Overseeing Order Management Systems, Contact Center Platforms, Returns & Exchanges, and Transactional Communications. Focusing on system integration, operational efficiency, and customer experience specifically as it pertains to Manhattan Active Omni (MAO)+.
Education
Kean University
Masters and Bachelors of Science, Graphic Communications Management
2002 — 2008
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