Anna Hamilton

Experience

1. Vice President, Global Sales and Services Strategy

   FICO

   Jan 2021 — Present

   Uncover business needs, develop strategies, build process recommendations, and facilitate strong decisions and project outcomes with key stakeholders across FICO. I work to effectively communicate and enable through change, partnering with stakeholders across the Software business to create transparency, improve collaboration, identify areas of improvement, and create better customer experiences- Software Growth Planning, Modeling and Insights: Provide strategic direction and coordination for the establishment and continued evolvement of FICO’s Software three-year growth operating plan and framework. Assist in the establishment and enablement of the Software businesses annual strategic objectives and definition of the metrics that measure our success against them- Global Executive Insights: Act as a strategic partner specializing in advanced analytic services and modeling across the Software organization. Includes executive management dashboards and scorecards, whitespace analysis to drive sales priorities, competitive intelligence analysis, forecasting, churn and revenue risk analysis, and board metric and story preparation- PS Strategy: Responsible for analytics and insights to support the Professional Services organization to support our software-led strategy of utilizing PS to accelerate and enable ARR and Time to Value- Customer Experience Strategy: Build and support the creation of a customer-obsessed culture at FICO and drive the best experiences possible for our customers by aligning processes and teams internally and communications and results externally. Developed a framework for managing all Customer Impacting Programs and serve as point-person with accountability to drive results. Measurement, reporting and enablement of key customer experience metrics, global standards for measuring customer sentiment, and creation of a Customer 360 view across key data points gathered across the organization.

Education

• Carroll College

  Bachelor of Arts (B.A.), Double Major in Software Engineering and Business Management

Skills

• Solution Selling
• Sdlc
• Software as a Service (Saas)
• Saas Pricing Strategy
• Customer Relationship Management (Crm)
• Crm
• Saas
• Professional Services
• Saas Operarations
• Product Management
• Databases
• Saas Data and Metrics
• Requirements Analysis
• Oracle
• Customer Advocacy Programs
• Software Documentation
• Business Intelligence
• Management
• Integration
• Enterprise Software
• Business Analysis