Anna Marie Osman

Information Technology Administrator @Chillipharm

London, GB

Working as an IT Team Lead for ChilliPharm where I am managing a team of 1 that is due to expand as the company continues to grow. Providing 2nd line support to both external clients and internal staff, my day-to-day duties include but are not limited to- Managing a small IT team ensuring that KPIs are met, appraisals are carried out, delegating tasks and ensuring that the team has the support it needs to carry out their duties- Managing our Jira Service Desk tickets ensuring that tickets are responded to within the set SLA agreement- IT Administration such as resetting user account passwords on macOS, email and ChilliPharm logins- Producing reports for the Account Management team via the Service Desk and JAMF Pro depending on their needs/requests- JAMF Pro administration such as enrolling new devices, managing existing devices and troubleshooting issues that may arise- Google Workspace Management- Involved in the new starter induction process which includes a starter session on how to get started within ChilliPharm and setting them up on apps such as Slack, Zoom, O365, ChilliPharm platform and Gmail. Key projects include- Device Provisioning for an external pharmaceutical company - an app-only profile for iOS devices. This project is currently being managed by myself fulfilling the ongoing requests of the external client with regular communication and check-ins- Email Domain Migration via Google Workspace- New Service Desk Set Up / Migration- Migration of macOS from JAMF Now to JAMF Pro- JAMF Protect - currently involved in setting up and implementing JAMF Protect.

London Metropolitan University

BSc Hons, Business Information Technology, 2:1

University of West London

HND, Business, Pass