Annamaria Beno

Director of Customer Experience & Business Operations Lead @Sustaincert

Berlin, DE

I lead the global Customer Experience function and drive operational excellence across our core services. I oversee a 12+ person team, guide customer journey strategy, and implement data-driven processes across support and success.In parallel, I manage day-to-day business operations for our certification services—aligning cross-functional teams, setting KPIs, and ensuring delivery at scale. I champion AI-based tools, mentor future leaders, and nurture a high-trust, human-first team culture.

Kürt Academy

Online Communication Expert

ELTA Dublin

English teacher

Pázmány Péter Katolikus Egyetem

MA