Annamalai M
Senior Customer Success Engineer
- Role
- Senior Customer Support Engineer at SentinelOne
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Annamalai M
Dedicated IT professional with over 8 years of experience in the industry, specializing in system administration, database management, and proactive IT solutions. Proven ability to communicate effectively, lead teams, and adapt to new technologies, ensuring high performance and customer satisfaction.Technical Skills:Virtualization: Hands-on experience with VMware ESXi.Operating Systems: Proficient in CentOS (5/6/7) and Microsoft Windows Server (2008/2012).Database Management: Skilled in SQL Server performance tuning, disaster recovery for databases in both physical and virtual environments, and administration of SQL Server and Oracle databases.Active Directory: Experienced in implementing Active Directory on production servers.System Monitoring: Conduct proactive system monitoring to predict failures and ensure application stability.Professional Experience:Database Administration: Deployed, configured, and managed SQL Server and Oracle databases, including replication implementation and root cause analysis.Backup Solutions: Extensive experience in configuring backups for databases and full machine restoration while setting up high availability.Server Management: Worked on IBM System X Servers, ensuring optimal performance through routine inspections and monitoring tools.Customer-Centric Approach:Gathered and analyzed customer feedback to enhance service delivery, ensuring compliance with Service Level Agreements (SLAs) through regular monitoring and performance analysis.Rapidly responded to service failures by collaborating with development teams for effective solutions.Agile Methodologies:Implemented Agile methodologies to improve collaboration within teams, facilitating iterative development and continuous feedback for enhanced product delivery.Documentation & Knowledge Management:Engaged in creating detailed documentation related to system operations, maintenance procedures, and troubleshooting guides to support internal teams.This profile highlights my commitment to excellence in IT operations while showcasing my technical expertise and leadership qualities.
Experience
Senior Customer Support Engineer
Sep 2025 — Present
Observo AI was acquired by SentinelOne in 2025. Currently working under SentinelOne following the acquisition
Education
Anna University Chennai
Bachelor of Engineering - BE
Skills
- Public Speaking
- C++
- English
- Research
- Microsoft Word
- Windows
- Html
- Microsoft Office
- Oracle
- Powerpoint
- Microsoft Excel
- Oracle Sql Developer
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