Annalyce Massaro
Director - Numbering Operations
- Role
- Director, Numbering Operations at Sinch
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
Experience
Director, Numbering Operations
Jan 2023 — Present
Lead four teams:(1) Number Inventory;(2) Number Operations Analysis,(3) Number Policy and (4) Messaging Provisioning.Establish cross-functional efficiency initiatives with product and development teams to improve the internal and external customer experience, prioritize the automation roadmap, and reduce operating costs.Design, structure, and implement key KPIs to optimize learning effectiveness and drive measurable business results.Define, clarify, and execute operational strategy for my direct reports in alignment with Sinch Voice’s evolving business strategy, goals, and target markets.
Education
University of North Carolina Wilmington
Master of Business Administration - MBA
University of North Carolina at Charlotte
Bachelor of Arts (B.A.), Organizational Communication, General
2008 — 2012
Skills
- Microsoft Office
- Social Networking
- Social Media
- Microsoft Excel
- Data Analysis
- Image Editing
- Training
- Digital Photography
- Data Management
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