Annalissa Loren Franco

About Annalissa Loren Franco

I\'m a passionate process improver and change advocate. Nothing excites me more than being able to lead multicultural and cross-functional teams to success, delivering impactful operational efficiency plans that yield phenomenal results. I\'m looking to help multinational companies solve complex problems through insights-based analysis, effective stakeholder management, and collaborative leadership leveraging professional fluency in Portuguese and Spanish. Achievements to date: Recognized by Oracle CEO Office for the implementation of a performance improvement plan and cross-training program that resulted in an improvement of first response time KPIs by 40% and increased productivity by 200% with no additional headcount. Redesigned sales & technical support model for 800+ resellers and distributors in Latin America via ticketing system and instant messaging integration which increased customer satisfaction scores by more than 125% Saved more than 9k hours in the quote to order process for more than 170 enterprise customers globally resulting in $80M+ in revenue in 3 months Optimized cash collection on portfolio of 80+ enterprise accounts in Brazil of $150M+ quarterly through the implementation of automation enhancements

Experience

1. Oracle

   Present

Education

• The University of Texas at El Paso

  Bachelor of Multidisciplinary Studies, - Latin American Studies, Cultural Studies, and Sociology

• University of the Incarnate Word

  Master of Arts, Administration - Communication Arts