Annalisa M. Dahlen
VP of Happiness
- Role
- VP of Happiness at Crmgrow
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Annalisa M. Dahlen
I am a seasoned, dedicated worker who needs limited supervision. I strive to achieve or surpass goals, follow Company policy and maintain/grow customer loyalty & base. I am looking for an opportunity that will utilize my skill set in product, sales, account, customer service, and project management.
Experience
VP of Happiness
Feb 2022 — Present · Vancouver, WA, US
Main Responsibilities of a VP of HappinessOversee Client Onboarding -Educate new customers and help solve technical problems to ensure the smooth adoption of our products-Coordinate with internal and external stakeholders to be sure the Client has all tools available to them in a timely manner to help ensure they launch successfully-Prioritize delivering a fantastic customer experience during all client life stagesOversee Support Engineer Team -Oversee the Support Engineer Manager and Support Engineer team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality-Liaising with internal stakeholders and following up with external customers on all account related requests-Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources-Recruiting, training, coaching and performance managing the Support Engineer Manager and teamOversee Learning & Development Team-The learning and development manager is responsible for the training and professional development of an organization’s employees and users-Maintain a library of technical terminology and documentation-Create and maintain a library of tool tips to assist users-Developing and implementing learning strategies and programs that are aligned with the organization’s objectives-Embracing and implementing various types of training including written articles, video, and webinar courseworkOversee the Quality Assurance Team-A Quality Assurance (QA) team leader has to approve and sign off on the quality, efficacy, and performance of a software release every few weeks-This includes the software\'s UI, stability issues, and bug fixes-Oversee the Support Engineer Manager and Quality Assurance team to ensure prompt turnaround for all software testing with consistent qualityOther duties as assigned
Education
University of Phoenix
Gerontology, Social Services, Communication
2014 — 2017
Clark College
Business & Psychology
1990 — 1992
Ridgefield High School
General
1986 — 1990
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