Annalisa Barbero
Technical Support Service Vehicle Line @Stellantis
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WORK HISTORY
Technical Support Service Vehicle Line @Stellantis
Torino, IT
As SVL I\'m responsible to analyze the behavior of vehicles with the help of 2nd Level Product Support, escalate the unresolved issues to Quality and Product Development teams, and follow all phases of the process in order to have the repair solution for the network in the quickest time- Analyze data coming from network via several channels in order to identify anomalies- Perform periodic follow-up in order to update the internal reporting and track the progress of the escalated problems- Support FCA Markets and Customer Care in handling the anomalies providing temporary solution for the network- Collect all the information to publish a definitive service solution and/or bulletin for the network.
EDUCATION
Politecnico di Torino
Laurea Triennale
Politecnico di Torino
Laurea Magistrale
SKILLS
ABOUT ANNALISA BARBERO
Technical Support – Service Vehicle Line presso FCA - Fiat Chrysler Automobiles
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