Anna Park
Professional Services Leader at Qualtrics
- Role
- Regional Head of Professional Services- Customer Experience at Qualtrics
- Location
- Renton, WA, US
- LinkedIn followers
- 500 followers
About Anna Park
People-focused leader with a reputation for great team dynamics, career development, and creating successful programs from the ground up. Adaptable and driven, with a background in consulting, product management, agile project management, people management, customer success, and software development. Skilled at bringing order from chaos, with an eye to balancing operational excellence and efficiency. Inspired problem solver, dedicated coach, and consistent advocate.
Experience
Regional Head of Professional Services- Customer Experience
Nov 2022 — Present · Seattle, WA, US
Led and managed a 22-member CX Professional Services team, overseeing Enterprise Delivery, Healthcare Delivery, and Technical Architecture. Directly managed 2 managers and their teams to drive high performance outcomesDelivered high-complexity, long-term projects for major Enterprise clients, collaborating with crossfunctional teams to innovate products based on customer input. Achieved a remarkable 98% customer retention rateManaged coaching, hiring, and resource allocation while overseeing performance management and project budgets. Reviewed SOWs and monitored customer satisfaction KPIs to drive team successHandled customer escalations, led product adoption initiatives, provided expert advice on best practices,and established project governance guidelines, resulting in enhanced client satisfaction and project successDeveloped a cross-region headcount organizational model, which was endorsed by the Leadership Team and integrated into annual planning processes for sustainable growthImplemented a regional resourcing and operations model, significantly boosting operational efficiency and scalability while enhancing project qualityLed initiatives to enhance compensation fairness and improve performance management through theimplementation of a department-wide competency rubric and salary alignment. Introduced an inclusiveperformance evaluation template
Education
Western Washington University
Bachelor of Arts, Business Administration- Management Information Systems
2007 — 2010
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