Annaji Mandadapu
Operations Manager at TechMahindra BPO
- Role
- Operations Manager at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Annaji Mandadapu
A highly experienced operations professional who has demonstrated ability to lead diverse…
Experience
Operations Manager
Apr 2011 — Present · Hyderabad, IN
Offshore Operations was set up to support pack designing and labelling requirement of various Consumer Healthcare Brands for UK based Pharmaceutical major.Artworks technical specification matches authorized briefs covering multiple types of pack, languages, and formats with adherence to regulatory & quality compliance.Manage offshore delivery supporting Europe and International Markets.Managing team of 76 resources. Team comprise of Artwork Operators, Proofreaders, & Pack Change Analyst (Market Key Contacts) with 9 direct reportees.Product Life Cycle management, regulatory and labelling requirements in compliance with different market standards.Responsible for ensuring compliance to SLA/SOW, lead times, quality, & training.Relationship management with stakeholders & business development.Analyzing issues and grey areas of improvements with feedbacks obtained during quality & market reviews with customers to enhance the process of improvement.Responsible for delivery and resources management, project management, client services & support, process improvement, business development, demand generation, manpower skill set management, RCA, quality exceptions, recruitment etc.Improved efficiency and schedule adherence of Europe team by 20% and quality score by 30% with help of operational excellence and lean sigma principles.Head of Quality & Training.Responsible for implementation/bench marking of best quality standards and training as per business requirement.Defined work process/operating procedure for project that works on promotional content for Multiple channels like Print, Web, Email, CLM (closed loop marketing), Mobile and e-learning.Managing P&L.Manage and coordinate IT, travel, and procurement requirements of the project.Participating in PMO reviews.Manage and track billing for the process.Involved in internal and external audits.Manage and track records and assessment of performance of the team.Involved in RFI and RFP for new business.
Education
Osmania University
Bachelor of Commerce, Commerce
1994 — 1997
Skills
- Team Leadership
- Team Management
- Business Process Improvement
- Transition Management
- Software Documentation
- Leadership
- Bpo
- Process Improvement
- Training
- Service Delivery
- Crm
- Itil
- Business Analysis
- Production Planning
- Customer Relationship Management (Crm)
- Business Process
- Vendor Management
- Business Development
- Management
- Business Intelligence
- Six Sigma
- Brand Management
- Project Management
- Recruiting
- Strategy
- Microsoft Office
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