Annajane Clifton

About Annajane Clifton

Summary of Qualifications Qualified Business Technology professional with 11 years experience in customer facing Enterprise IT Solution Consulting, Business Analysis, software implementation and Training. Provide the ability To bring industry knowledge, capabilities, innovation and cutting edge RPA technologies to clients by leading digital transformation engagements. Experience in providing technical assistance to sales team members to facilitate closing sales by identifying user requirements and opportunities, delivering custom demonstrations, business case, and presentations. Experience responding to functional and technical section of RFI/RFP. Experience gathering user requirements with use case, interpreting, and producing solution design proposals. Experience training customers on industry best practices, development, and delivery. Solid knowledge of business process analysis, requirements management, project management, configuration management, relationship management, and consultancy vendor management. Dedicated team leader with well-developed communication and presentation skills. Experience providing Pre and Post-Sales support on software implementation projects. Specialties: CDIA+ certification, Network+, MC ITP EA

Experience

1. Sr IT Manager, Scrum Master

   CVS Health

   Mar 2023 — Present · Dallas-Fort Worth, TX, US

   Work across all business areas to understand business pain points and determine the correct solution that is best suited to meet the needs of the identified process. • Maintain timelines, dev team members, and communication with internal/external stakeholders to ensure the project objectives are met in each iteration of the project deployment lifecycle. • Provide solid understanding of complex process analyzation and issue resolution strategies to mitigate known/unknown risk. • Effective in delivering ROI estimations, change management planning, technical documentation, and maintaining the project budget end to end. • Proven success in problem solving, project management, team leadership, and the ability to be flexible to perform multiple roles to ensure the success of the project end to end. • Responsible for developing an agile based approach for a new development organization for a project team consisting of development resources in an implementation of large, complex technology and business oriented projects • Responsible for the coaching/mentoring of existing development managers/leads on this methodology as it is implemented and used during the project development life cycle

Education

• University of North Texas

  BBA, Economics

  1997 — 2001

• Microsoft

  Microsoft Certified IT Professional Enterprise Administrator, Server 2008 R2

  2013 — 2013