Anna Huffstutler
Eligibility Specialist @ Unum | Freelance Content Creator
- Role
- Eligibility Specialist at Unum
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Anna Huffstutler
Helping people and brands tell their stories through the power of digital and social…
Experience
Eligibility Specialist
May 2024 — Present · Chattanooga, TN, US
Complete processing of new leaves and complete all daily follow-ups assigned- Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections- Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures- Independently determine appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements- Determine and provide initial Short-Term Disability eligibility evaluation- Systematic initiation of new claims in support of various Unum product types utilizing the appropriate claim adjudication system- Contribute to individual quality/production expectations to ensure the achievement of organizational turnaround time expectations-Promote a positive customer service experience through prompt, accurate and courteous responses to internal and external customers’ expectations- Utilize new technologies like AI to increase productivity - Collaborate with team members to find solutions for issues that hinder eligibility decisions- Moving from Navilink to Fineos in August 2025PROJECT WORK- Create impactful presentation materials for quarterly events using Canva- Craft engaging posts to boost participation and highlight enAble’s initiatives on Viva Engage- Support planning and delivery of written content for Unum’s 2025 GAAD campus events
Skills
- Social Media
- Broadcast Journalism
- Public Speaking
- News Writing
- Public Relations
- Organization
- Time Management
- Microsoft Office
- Customer Service
- Powerpoint
- Microsoft Word
- Research
- Leadership
- Social Networking
- Camera Operation
- Css
- Html5
- Web Design
- Social Engagement
- Adobe Photoshop
- Writing
- Frankly
- Copy Editing
- Newsroom
- Online News
- Writing News Releases
- Canva
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