Anna Gelfand

Service Account Manager @Imagex

Toronto, ON, CA

Successfully manage a portfolio of long-term clients, ensuring seamless delivery of website enhancements, support, and maintenance.+ Cultivate strong, lasting client relationships through consistent communication and exceptional service, driving loyalty and satisfaction.+ Consistently translate client requirements into actionable tasks, leading teams to deliver high-quality results and scope larger projects for growth opportunities.+ Lead remote development teams to implement technical upgrades and enhancements, consistently meeting deadlines and exceeding client expectations.+ Coordinate specialists for design, content, and training initiatives, enhancing overall project outcomes.+ Consistently deliver projects within budget, on schedule, and to the highest quality standards, earning client trust and retention.+ Drive revenue growth through successful upselling of services, renewal of contracts, and expansion of existing client accounts.+ Collaborate with internal teams to refine and innovate client service strategies, improving client satisfaction and business outcomes.