Annabelle Leask

Transformation Comms Lead @Virgin Media O2

Slough, GB

Set up strategies and guiding principles for customer facing comms, as well as internal comms and engagement. Works in close partnership with business and technical teams to problem solve challenges in a time critical manner. Crafts timely and relevant customer and agent comms, across product, network, tariff and customer experience. Reports and monitors effectiveness of all comms and works closely with the business on continuous improvement.