Anna Yeager

About Anna Yeager

As a Business Program Manager, I am responsible for supporting and managing operations and strategy for the Americas Time Zone within the Global Account Management Delivery organization. With over two years of experience in this role, I have developed a deep understanding of how to effectively manage programs and drive business success. Prior to my current role, I served as a Customer Success Account Manager for Microsoft\'s Premier Support customers. In this role, I established myself as a trusted business advisor by delivering and supporting services that aligned with my customers’ priorities, maximizing the value of their investment. I was responsible for overall customer satisfaction, growth, and quality of their relationship with Microsoft. My strong organizational, communication, project management, negotiation, and problem-solving skills have been key to my success in both roles. I am passionate about helping organizations achieve their goals, and I am always looking for new and innovative ways to drive business growth.

Experience

1. Business Program Manager

   Microsoft

   Feb 2021 — Present · Redmond, WA, US

   As a skilled and experienced Business Program Manager, I lead and manage the strategy and operations for the Americas time zone within the Global Account Management Delivery Organization, overseeing a team of 350+ individuals. I have demonstrated success in managing a team of 3 vendors and executing multiple programs and pilots that have delivered exceptional results. My expertise lies in operational excellence, where I have consistently ensured the smooth running of the operational rhythm of the Americas time zone. This has been achieved by managing key processes such as compensation, monthly business reviews, tracking key performance metrics, and data modeling for the leadership team. I have also leveraged my exceptional analytical skills to provide strategic insights and actionable recommendations to the leadership team. I am passionate about driving continuous improvement and have implemented innovative solutions to optimize operational efficiency, increase customer satisfaction, and drive business growth. With a proven track record of success in managing complex programs, fostering stakeholder relationships, and delivering results, I am confident in my ability to contribute to the continued success of any organization.

Education

• The Ohio State University Fisher College of Business

  Bachelor's degree, Business Administration, Management and Operations

  2015 — 2019

• West Geauga High School

  High School Diploma

  2012 — 2015