Anna Vettorello
Team Lead Customer Success Account Manager @NinjaOne
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WORK HISTORY
Team Lead Customer Success Account Manager @NinjaOne
Berlin, DE
Leading a multi-language team of account managers and driving KPIs, performance targets, mentoring and coaching to boost skills and personal growth- Key stakeholder of strategic plan for boosting retention for Digital Touch accounts on B2B SaaS Software- Implementing strategic plans and training programs for best practices across the whole team
EDUCATION
Universidad Autónoma de Madrid
Máster en Historia del Arte Contemporáneo y Cultura Visual
Harvard Business School
Organizational Leadership
Università Ca' Foscari Venezia
Licentiate degree, Lingue, Arti, Storia e Civiltá
Universidad Autónoma de Madrid
Master's degree, Contemporary Art
Universidad Carlos III de Madrid
Curso Gestión Cultural
SKILLS
ABOUT ANNA VETTORELLO
Specialized in improving B2B and B2C service offerings.Mastering leadership in customer support teams. Worked in Services for several years for many types of customers, from art collectors and tourists to buyers of a tech product. Organization passionate, experienced in problem-solving and team leader coaching. Self-confident and very determined person. Extremely multi-tasking personality and fast learner.
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