Anna Uretsky
Senior Team Lead @Concentrix
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WORK HISTORY
Senior Team Lead @Concentrix
Berlin, DE
Overseeing a team of over 100 support professionals, fostering their professional development and growth via effective coaching and communication, and promoting teamwork and cooperation Supporting and mentoring a group of team leaders Identifying performance-related gaps, developing action plans for improvement based on timely analysis, and implementing corrective actions Ensuring service delivered to our customers meets contractual KPIs and financial expectations Manage team’s performance & efficiency metrics and retention goals, ensuring performance metrics are achieved by providing adequate feedback, motivation, and accountability for both associates and team leaders
EDUCATION
Ben-Gurion University of the Negev
Master of Business Administration (M.B.A.), Specializing in Finance
SRH Berlin University of Applied Sciences
International Master of Business Administration (M.B.A.)
Ben-Gurion University of the Negev
Bachelor’s Degree, Economics
SKILLS
ABOUT ANNA URETSKY
Expert in scalable customer/partner operations, project management, cross-functional collaborationand strategy
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