Anna Urbanik-Dyl
Dca Operational Lead Relationship Manager @E.ON Next
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WORK HISTORY
Dca Operational Lead Relationship Manager @E.ON Next
GB
Creating and managing effective relationships with internal stakeholders facilitating robust performance management aligned with a customer centric approach. Successfully developing the process improvement within operations by leading the Quality Assurance Project. Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPI\'s. Introduced EBS & Performance dialogues to the team. Leading the day to day operations of the External stakeholders to drive performance, improve processes and procedures. Driving continues improvement by collaboratively working closely with internal and external teams to ensure processes are scalable and fit for the future. Lead and drive change within Collections and Operation teams. Support operations engagement team with problem solve analysis working closely with higher leadership. Escalating issues on behalf of external stakeholders. Assuring fluent communication between internal teams and external stakeholders. Daily portfolio analysis, identification and execution of relevant campaigns to maximise collections.
EDUCATION
Diploma of Tourist Industry
Diploma of Education, Tourism and Travel Services Management
University of Cambridge
Esol skills for Life english, Esol
ABOUT ANNA URBANIK-DYL
Motivated and highly adaptable individual with excellent business skills and broad experience across operations roles. A strategic thinker with a data-driven approach to long-term planning, demonstrating a proven ability to translate vision into actionable strategies. Offers strong analysis and innovation to identify solutions to challenging problems while making improvements within organizations and industries. Passionate about driving results, empowering large teams across various countries, and actively managing diverse stakeholders.
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