Anna Strong
Customer Services @Shropshire Council
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WORK HISTORY
Customer Services @Shropshire Council
Shrewsbury, GB
Customer Services Adviser handling calls for the 57 services that the Shropshire Council offers. For a brief time assisted on the first point of contact desk - adult social services calls. Potential training for twitter and Facebook as an alternative way to keep customers updated, training leaflet prepared to help new started on the museums call guide and elections training to enable me to be a canvasser in 2014. Work to targets assessed monthly by team leader including number of calls expected to handle per month (as an average) as well as other targets set for all colleagues. Love this challenging and demanding job. Preparing for management roles by undertaking training with Vision 2 Learn in Equality & Diversity, Business Administration and Customer Services at NVQ levels. Ambitious to start management job at Shropshire Council within 2 years by learning more, experiencing more and training more every day.
EDUCATION
University of Birmingham
Post-experience Certificate, Counselling
Shrewsbury College of Arts & Technology
RSA II Diploma, Personal Assistant
University of Birmingham
Post-graduate diploma, Heritage Management
SKILLS
ABOUT ANNA STRONG
Customer Services Shropshire Council
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