Anna S.
Program Manager | Supply Chain Operations Management
- Role
- Program Manager at Amazon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Anna S.
As a Program Manager at Amazon, I support the Flex team in driving speed, delivery, and value for our customers. I have over four years of experience in program management and supply chain operations, delivering value to customers and stakeholders through innovation, optimization, and collaboration.I have a proven track record of improving customer promise and delivery performance, reducing costs and risks, and enhancing team engagement and alignment across the organization. I leverage my BBA in Global Supply Chain Operations Management from University of South Carolina, where I studied international business and developed my problem-solving, analytical, and communication skills. I am passionate about creating positive impact and growth through effective project management and leadership.
Experience
Program Manager
Jun 2024 — Present · Austin, TX, US
Spearheaded comprehensive Flex Driver\'s License Kiosk Revamp Program targeting 25% YoY reduction in check-in related contacts through standardized processes and enhanced monitoring systems.•Developed and implemented cross-functional strategy to optimize package planning and route execution, reducing delivery partner support contacts and improving delivery estimation accuracy•Created standardized SOPs and technical infrastructure improvements across multiple business lines, addressing 16.7% of total UTR contacts through systematic process enhancements•Led implementation of real-time kiosk health monitoring system and dashboard integration to improve operational visibility and reduce station delays.
Education
University of South Carolina
Bachelor of Business Administration - BBA, Global Supply Chain Operations Management
American Business College Paris
International Business
2016 — 2017
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